Review the most recent HOMEHOSTS Privacy Policy
www.home-hosts.com, guests.home-hosts.com, and checkin.home-hosts.com are brought to you by HOMEHOSTS MANAGEMENT LTD. We take the privacy of our website users very seriously. Please read this privacy policy carefully as it contains important information about how HOMEHOSTS MANAGEMENT LTD uses your personal data.
This privacy notice provides you with details of how we collect and process your personal data through your use of our websites:
• www.home-hosts.com
• guests.home-hosts.com
• checkin.home-hosts.com
By providing us with your data, you confirm that you are over 13 years of age.
HOMEHOSTS MANAGEMENT LTD is the data controller and is responsible for your personal data (referred to as “we,” “us,” or “our” in this privacy notice).
• Full name of legal entity: HOMEHOSTS MANAGEMENT LTD
• Email address: stay@home-hosts.com
• ICO Registration Number: ZB823915
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at stay@home-hosts.com.
We may process the following categories of personal data:
1. Communication Data
• Includes emails, social media messages, or other correspondence.
• Processed to communicate with you, maintain records, and manage legal claims.
• Lawful Basis: Legitimate interests in communication and record-keeping.
2. Customer Data
• Includes name, address, contact details, and payment information.
• Processed to fulfil bookings, services, and related transactions.
• Lawful Basis: Performance of a contract.
3. User Data
• Includes data about how you use our websites and any content you provide.
• Lawful Basis: Legitimate interests in website operation and security.
4. Technical Data
• Includes IP address, browser details, and interaction data via analytics tools.
• Lawful Basis: Legitimate interests in improving our services and marketing.
5. Marketing Data
• Includes preferences for receiving communications.
• Lawful Basis: Legitimate interests in growing our business or your consent.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at stay@home-hosts.com In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
We may collect data in the following ways:
• Direct Interaction: Through forms on our websites or direct communication.
• Automated Technologies: Cookies and analytics tools collect usage data.
• Third Parties: Publicly available sources (e.g., Companies House) or partners like Google Analytics.
Our lawful ground for sending marketing communications is either your consent or legitimate interests (namely, to grow our business).
• Marketing to Corporates:
Under the Privacy and Electronic Communications Regulations (PECR), we may send marketing communications to limited companies without prior consent. You can opt out at any time.
You can stop receiving marketing messages by emailing stay@home-hosts.com or using the opt-out links in our communications.
We may share your data with:
• Service Providers: IT, system administration, and marketing services.
• Professional Advisers: Lawyers, auditors, and insurers.
• Regulators and Authorities: Where legally required.
• Business Transfers: Third parties in the event of a sale or merger.
Where data is transferred outside the UK, we ensure appropriate safeguards, including:
1. Adequacy decisions by the UK government.
2. Standard Contractual Clauses approved by the ICO.
For further details, please contact stay@home-hosts.com.
We implement security measures to protect your personal data against unauthorized access, loss, or misuse. Access to your data is restricted to those with a business need to know and is governed by confidentiality agreements.
We retain your personal data only as long as necessary for the following durations:
• Customer Data: 6 years for tax and accounting compliance.
• Communication Data: 2 years for business continuity purposes.
• Technical Data: 2 years, unless anonymized for analytics.
Under UK GDPR, you have the following rights:
• Access your personal data.
• Request correction or erasure of your data.
• Restrict processing or object to data use.
• Data portability.
• Withdraw consent at any time (where consent was the lawful basis).
If you wish to exercise your rights, email us at stay@home-hosts.com.
Our websites may include links to external websites. We are not responsible for their privacy policies.
If you are not satisfied with how we handle your data, you can complain to the Information Commissioner’s Office (ICO):
• Website: www.ico.org.uk
• Helpline: 0303 123 1113
We encourage you to contact us first at stay@home-hosts.com, so we can resolve your concerns.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy (below).
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
Cookies can also be categorised as follows:
Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies
