Guest information
Before you arrive
Everything worth knowing about staying in one of our homes. Each home’s own page has its details, and our team answers early till late, seven days a week.
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Arriving
Check-in, cleaning and safety
- Getting inMost of our homes have a lockbox by the door with the key or keycard inside. Your access information and check-in instructions come once your ID, rental agreement and deposit or waiver are done.
- TimesCheck-in is usually from 3pm and check-out by 10am; each home's page shows its own. Early check-in and late check-out are available for a fee, subject to availability: just ask.
- Cleaned before you arriveEvery home is cleaned and checked before each stay, with fresh bed linen, towels and toiletries.
- SafetySmoke and carbon monoxide alarms, a fire blanket and a first aid kit, with safety certificates kept up to date.
House rules
A few things we ask
- No smoking or vaping inside any of our homes.
- No parties or events: our homes are in residential streets.
- Pets only where the home's page says they're welcome: up to 2 pets, £39.99 each (non-refundable). Ask us first: we confirm in writing before you arrive.
- Please keep noise down, especially after 10pm.
- Everyone staying must be on the booking, and no more guests than it says.
- Tell us straight away about anything broken, so we can fix it.
- Before you leave: close the windows, leave used towels on the bathroom floor, put rubbish in the bins provided, and lock up and return the keys as your check-out instructions say.
- Guests must be 18 or over.
Before check-in, every guest provides photo ID, signs our rental agreement and chooses either a refundable damage deposit, returned after your stay if nothing is damaged, or a non-refundable damage waiver.
A question about your stay?
Our own team knows every home. Call or email and you'll speak to someone who can help.
Or email stay@home-hosts.com